Return policy

Return & Refund Policy Custom Pet Portraits

RETURNS

Due to the personalisation of custom pet portraits we do not offer returns, refunds or exchanges. You have 7 days from receiving your artwork to let us know if:

1. Your item is damaged while in transit, 
   
2. You have received the wrong item.

If your item is damaged in transit, or you have received the wrong print, we will replace it with the originally ordered customized print. 

We strive to ensure you are happy with your pet portrait and will address any issues you may have. If you have any concerns please contact us at admin@wildlilli.com. 

DEFECTIVE, DAMAGED OR WRONG ITEMS

Please inspect your order upon receipt and contact us immediately if the print is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/ NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on customized pet portraits or gift cards.

REFUNDS

We do not provide refunds for customized pet portraits. If we have approved the 'replacement,' as per our return policy for customized pet portraits, you'll receive your original customized pet portrait within 14 days, depending on Geographic Location, of notification of the approved replacement.